Thanks for your order! Paige devices are shipped weekly unless otherwise notified.

Once your order ships you will receive an email confirmation and tracking number.

Currently, orders are being fulfilled for the United States and Canada.

Setup is as easy as 1, 2, 3.

1. Plug in the frame Your frame will turn on automatically once plugged in.
   

2. Connect to Wi-Fi Follow the on-screen prompts to connect to your internet network.
   

3. Install the Paige Connect App Scan the on screen QR code to install the Paige Connect companion app and the rest of the setup will take place on your smartphone.
   

***** Please note: During the initial Wi-Fi connection, your Paige device may display one or both of the following Android system notices. This is a one-time setup process. If you see these notices, please select CONNECT and ALLOW as described below.

Notice 1. Please select CONNECT

Notice 2. Please select ALLOW

Yes, Paige requires an internet connection, wired or Wi-Fi.

Invite contacts to your family member's Paige frame using the Paige Connect companion app.

No, there is no limit to the number of contacts you can add to a Paige frame. However, for the best user experience, we limit the number of displayed contacts to six. You can manage this feature and all other settings using the Paige Connect companion app.

To contact you, a your loved one simply taps on your photo displayed on their Paige frame. Paige will let you know that they would like you to contact them by sending a notification directly to your smartphone. When you receive an inbound notification, select "Join call".

Yes, you can make calls to Paige frames where you've been added as a contact using the Paige Connect companion app.

Yes. Each Paige frame has two powerful speakers. Depending on the model, volume controls are available on the device or using the Paige Connect companion app.

The Paige Connect app is available for iOS and Android.

This guide instructs you on how to select the enhanced notification sound for audible alerts from a Paige device.

1. Download and open the latest version of the Paige Connect companion app.

2. Click on your photo (top right) to access your settings.

3. Enable enhanced notifications by toggling the switch.

4. Select Update to save your settings.
   

💜 Tip — For iOS users, ensure you don't miss important alerts and change your notification settings to Persistent Notifications. See the next FAQ for instructions.

For iOS users to ensure you don't miss important alerts, we recommend setting up two things: setting Persistent Notifications and checking your Sound Settings. Once these are set up, you shouldn't have to reset them again.

Set Paige Notifications to “Persistent” This step ensures that notifications stay on your screen until you interact with them.

1. Open the Settings app on your iPhone.

2. Tap Notifications.

3. Scroll down and select Paige from the list of apps.

4. Under Alerts, make sure Banners are turned on. (You will see a preview at the top of the screen).

5. Tap Banner Style and select Persistent.

6. Press Back or swipe up to return to your home screen.
   

Tip: You can repeat these steps for any other apps where you want persistent notifications.

Check That Sounds Are On Follow these steps to ensure you'll hear the notification sound.

1. In-App Settings Check: Go to Settings - Notifications - Paige, and make sure Sounds is toggled on.
   

2. Device Volume Check: Go back to Settings - Sounds & Haptics and confirm the Ringer and Alerts volume slider is turned up. Try pressing the volume up button on the side of your phone to ensure the sound isn’t muted.
   

3. Silent Mode Check: On the side of your iPhone, check the Ring/Silent switch (just above the volume buttons). If you see orange, it means Silent Mode is ON. Flip the switch so that the orange is not showing.
   

Quick Test After completing the steps above, try sending a test call or notification through the Paige app. You should now hear a sound and see a notification that stays visible until you acknowledge it.

Due to limitations set by Google, the Paige Connect App cannot automatically force all notification settings to be "on." This means you may need to adjust your phone's settings manually to ensure you receive clear alerts.

While the steps below are based on a common Samsung phone, they should be very similar across most modern Android devices.

Recommended Android Notification Settings

1. Open your phone's Settings app.

2. Navigate to Notifications (or Notifications & status bar).

3. Select App notifications (or Manage notifications).

4. Find and select the Paige App in the list.

5. On the Paige notification settings screen, you will likely see options for different alert types. Turn ON (enable) the following settings:

   1. Allow notifications (main toggle)

   2. Show as pop-ups (or Banners/Heads-up)

   3. App icon badges (or Notification dots)

   4. If available, ensure all sub-categories (like "Messages" or "Alerts") are also enabled.

What These Settings Do

Enabling the recommended settings will improve your experience by providing:

1. A notification on your lock screen and in your notification shade.

2. A pop-up banner at the top of your screen when you are actively using your phone.

3. A red dot (badge) on the top-right corner of the Paige App icon, similar to other message apps.

Important Note on Phone Status

If your phone is set to Silent or Do Not Disturb (DND) mode, this will override all of the above notification settings. Ensure your phone is set to Sound or Vibrate to hear or feel the alerts.