Question 1

I just ordered a Paige Frame, when should I expect to receive it?

Accepted Answer

Thanks for your order. Paige Frame devices are shipped weekly unless otherwise notified.

Question 2

How do I track my order?

Accepted Answer

Once your order ships, you will receive an email confirmation and tracking number. If you have not received your tracking details, please contact Paige Frame.

Question 3

Do you ship overseas?

Accepted Answer

Currently, orders are being fulfilled for the United States and Canada.

Question 4

How do I set up a new Paige Frame?

Accepted Answer

Setup instructions are provided with your Paige Frame. Additional setup help is available through Paige Frame support resources.

Question 5

Does a Paige Frame need to be connected to Wi-Fi?

Accepted Answer

Yes, Paige Frame requires an internet connection, either wired or Wi-Fi.

Question 6

How do I add a contact to a Paige Frame?

Accepted Answer

Contacts can be invited to a family member's Paige Frame using the Paige Connect companion app.

Question 7

Is there a limit to how many contacts I add to each Paige Frame?

Accepted Answer

Paige Frame supports multiple contacts so trusted family members and caregivers can stay connected.

Question 8

Can I make calls to a Paige Frame?

Accepted Answer

Yes, you can make calls to a Paige Frame where you have been added as a contact using the Paige Connect companion app.

Question 9

How does my aging family member contact me?

Accepted Answer

To contact you, your loved one taps your photo displayed on their Paige Frame. Paige will notify you through the Paige Connect companion app.

Question 10

Where can I download the Paige Connect companion app?

Accepted Answer

The Paige Connect app is available for iOS and Android.

Question 11

My family member is hard of hearing, will they be able to hear me on a video call?

Accepted Answer

Paige Frame is designed to make video calling easier for seniors, including users who may need clear, simple communication support.

Frequently Asked Questions

Ordering, Setup, Support & Returns

What is PaigeFrame?

Who is PaigeFrame designed for?

What's included in the box?

What do I need before I start?

How long does setup take?

Can I help my parents set up PaigeFrame remotely?

Can I move PaigeFrame to another home?

What if something goes wrong during setup?

Is the Paige Frame simple to use?

Where should I place Paige Frame?