Frequently Asked Questions

Thanks for your order! Paige Frame devices are shipped weekly unless otherwise notified. You can review the current purchase options on the Order Paige page.

Once your order ships, you will receive an email confirmation and tracking number. If you have not received your tracking details, please contact us.

Currently, orders are being fulfilled for the United States and Canada. If you have a question about shipping availability, please contact us.

Setup is as easy as 1, 2, 3.

1. Plug in the frame Your frame will turn on automatically once plugged in.
   

2. Connect to Wi-Fi Follow the on-screen prompts to connect to your internet network.
   

3. Install the Paige Connect App Scan the on screen QR code to install the Paige Connect companion app and the rest of the setup will take place on your smartphone.
   

***** Please note: During the initial Wi-Fi connection, your Paige device may display one or both of the following Android system notices. This is a one-time setup process. If you see these notices, please select CONNECT and ALLOW as described below.

Notice 1. Please select CONNECT

Notice 2. Please select ALLOW

For additional setup help, visit our App Support page.

Yes, Paige Frame requires an internet connection, wired or Wi-Fi. For help connecting your Paige Frame, visit our App Support page.

Invite contacts to your family member's Paige Frame using the Paige Connect companion app.

No, there is no limit to the number of contacts you can add to a Paige Frame. However, for the best user experience, we limit the number of displayed contacts to six. You can manage this feature and all other settings using the Paige Connect companion app.

For help managing contacts and frame settings, visit our App Support page.

To contact you, your loved one simply taps on your photo displayed on their Paige Frame. Paige will let you know that they would like you to contact them by sending a notification directly to your smartphone. When you receive an inbound notification, select "Join call".

Yes, you can make calls to a Paige Frame where you've been added as a contact using the Paige Connect companion app. For help using the app, visit our App Support page.

Yes. Each Paige Frame has two powerful speakers. Depending on the model, volume controls are available on the device or using the Paige Connect companion app.

The Paige Connect app is available for iOS and Android. Download the Paige Connect App for iOS or the Paige Connect App for Android.