Question 1

What is PaigeFrame?

Accepted Answer

PaigeFrame was created to make video calling effortless for seniors and their families. Many older adults find smartphones and tablets confusing or frustrating, especially when software changes or passwords are required.
PaigeFrame removes those barriers. Family members can call with a single tap from the Paige Companion App, while older adults simply answer incoming calls on their PaigeFrame.
Because family members manage contacts, settings, and invitations remotely, there's little for the older adult to learn. Whether your loved one lives independently, in assisted living, or with family, PaigeFrame helps everyone stay connected without complicated technology.

Question 2

Who is PaigeFrame designed for?

Accepted Answer

Many families discover that smartphones, tablets, and video calling apps become increasingly difficult for aging parents to manage. Small icons, passwords, software updates, and changing menus can make technology stressful instead of helpful.
PaigeFrame was built specifically for:Seniors living independentlyOlder adults in retirement communitiesAssisted living residentsPeople experiencing mild cognitive declineFamilies supporting parents from another city or country
By simplifying the experience, PaigeFrame helps families spend less time troubleshooting technology and more time talking to one another.

Question 3

What's included in the box?

Accepted Answer

Every PaigeFrame includes:
Your PaigeFrame devicePower adapter and cableQuick Start Guide
Once connected to Wi-Fi, you'll scan the QR code using the Companion App and complete the setup in just a few minutes.No additional hardware is required.

Question 4

What do I need before I start?

Accepted Answer

Most families complete setup in under ten minutes.
Before beginning, make sure you have:Wi-Fi passwordSmartphoneYour PaigeFrame plugged into power
Having these ready will make setup quick and easy.

Question 5

How long does setup take?

Accepted Answer

It's fast!

Setup involves:
Plugging in PaigeFrame.Connecting it to Wi-Fi.Installing the Companion App.Scanning the QR code.Inviting family members.
Once complete, you're ready to make your first video call.

The whole process can be done in under 5 minutes.

Question 6

Can I help my parents set up PaigeFrame remotely?

Accepted Answer

If someone can plug the device into power and connect it to Wi-Fi, much of the ongoing management can be handled remotely through the Companion App.

You just need to let us know in advance.  You do need someone to help with plugging PaigeFrame in, setting up the Wifi.  
Remotely you can:Invite family membersManage contactsUpdate settingsHelp organize communication
All without being physically present.

Question 7

Can I move PaigeFrame to another home?

Accepted Answer

Yes.Simply reconnect PaigeFrame to the new Wi-Fi network and continue using it as normal.
If your Wi-Fi password changes, you'll need to reconnect the device to the new network.

Question 8

What if something goes wrong during setup?

Accepted Answer

Don't worry—most setup issues are easy to resolve.

Just send us a note through the website and we will follow up to get you going if you get stuck.

Question 9

Is the Paige Frame simple to use?

Accepted Answer

Yes. Paige Frame is designed to be simple and intuitive, especially for people who may find traditional technology difficult to use. There are no menus, passwords or apps to navigate on the frame — just familiar faces and a simple way to connect.
Paige Frame can be especially helpful for people experiencing cognitive decline, low digital literacy or mobility limitations.

Question 10

Where should I place Paige Frame?

Accepted Answer

Paige Frame works best somewhere your loved one naturally spends time — for example, on a table beside their favourite chair or near the television.
Position the frame where they can comfortably see and hear it, while also respecting their privacy. Avoid pointing the camera toward a washroom, changing area or other private space.

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