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Paige Connect App Support
Check our FAQs below for instant answers to common questions. Still need help? Complete the form below and we'll be in touch within 24 hours.
Frequently Asked Questions
Getting Started
Using your PaigeFrame
Product & General
Notification Settings
PaigeFrame was created to make video calling effortless for seniors and their families. Many older adults find smartphones and tablets confusing or frustrating, especially when software changes or passwords are required.
PaigeFrame removes those barriers. Family members can call with a single tap from the Paige Companion App, while older adults simply answer incoming calls on their PaigeFrame.
Because family members manage contacts, settings, and invitations remotely, there's little for the older adult to learn. Whether your loved one lives independently, in assisted living, or with family, PaigeFrame helps everyone stay connected without complicated technology.
Many families discover that smartphones, tablets, and video calling apps become increasingly difficult for aging parents to manage. Small icons, passwords, software updates, and changing menus can make technology stressful instead of helpful.
PaigeFrame was built specifically for:Seniors living independentlyOlder adults in retirement communitiesAssisted living residentsPeople experiencing mild cognitive declineFamilies supporting parents from another city or country
By simplifying the experience, PaigeFrame helps families spend less time troubleshooting technology and more time talking to one another.
Every PaigeFrame includes:
Your PaigeFrame devicePower adapter and cableQuick Start Guide
Once connected to Wi-Fi, you'll scan the QR code using the Companion App and complete the setup in just a few minutes.No additional hardware is required.
Most families complete setup in under ten minutes.
Before beginning, make sure you have:Wi-Fi passwordSmartphoneYour PaigeFrame plugged into power
Having these ready will make setup quick and easy.
It's fast!
Setup involves:
Plugging in PaigeFrame.Connecting it to Wi-Fi.Installing the Companion App.Scanning the QR code.Inviting family members.
Once complete, you're ready to make your first video call.
The whole process can be done in under 5 minutes.
If someone can plug the device into power and connect it to Wi-Fi, much of the ongoing management can be handled remotely through the Companion App.
You just need to let us know in advance. You do need someone to help with plugging PaigeFrame in, setting up the Wifi.
Remotely you can:Invite family membersManage contactsUpdate settingsHelp organize communication
All without being physically present.
Yes.Simply reconnect PaigeFrame to the new Wi-Fi network and continue using it as normal.
If your Wi-Fi password changes, you'll need to reconnect the device to the new network.
Don't worry—most setup issues are easy to resolve.
Just send us a note through the website and we will follow up to get you going if you get stuck.
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